Satisfaction Guarantee
We recognize that finding the perfect hemp product can be a challenging journey. If, for any reason, our product doesn't meet your expectations we offer a no-hassle return policy.
What our customers have to say about our service
“Seller was very quick to respond with any issue or concern I had”
“Conscientious seller that follows up with buyers to make sure the product arrived safely. Much appreciated.”
“No issues with order or delivery. Seller also checked in to ensure product was delivered in good condition.”
“Excellent service from Neurogan. We use the hemp products daily.”
Frequently Asked Questions
Does the guarantee apply to multiple products?
The guarantee applies to only one product per customer. If you’ve never tried hemp before, we suggest choosing one product to try first before branching out to other products. If you choose to order multiple, only one product will be eligible for a refund at the end of your trial period.
How do I return my order?
If you wish to return a Neurogan product, please reach out to our customer care team and we’ll be in contact with you in 1-2 business days with more instructions on how to move forward. E-mail us at support@neurogan.com or give us a call at (US) 1-858-832-2065 / (EU) 44-203-129-2014.
Why do you offer a 30 day Risk Free Trial?
Hemp is coming into the hands of many people for the very first time, so we know it’s likely that you’ve never tried it before and you aren’t sure what to expect. So, as you put trust in us to deliver a great quality product, we want to return the favor by giving you the chance to see if hemp is right for you.
More Questions?
If your question wasn’t answered above, please don’t hesitate to reach out!